Terms of Service

1. Introduction and Acceptance

Welcome to Imos Pizza ("we," "our," "us," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Imos Pizza regarding your use of our website located at imos-pizzas.click (the "Website"), mobile applications, and related services (collectively, the "Services").

By accessing, browsing, or using our Services, including placing orders for food delivery, pickup, or catering services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

1.1 Eligibility Requirements

• You must be at least 18 years old to create an account and place orders
• You must have the legal capacity to enter into binding contracts
• You must provide accurate and truthful information
• You must comply with all applicable local, state, and federal laws

1.2 Account Responsibility

You are fully responsible for all activities that occur under your account, including orders placed by family members, employees, or others using your account credentials. You agree to maintain the confidentiality of your account information and notify us immediately of any unauthorized use.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our Website. Continued use of our Services after changes take effect constitutes acceptance of the modified Terms.

2. Definitions

For the purpose of these Terms, the following definitions apply:

• "We," "Us," "Our," "Company" refers to Imos Pizza, a food service business operating in Austin, Texas
• "You," "Your," "User" refers to any individual accessing or using our Services
• "Services" includes our website, mobile applications, food delivery, pickup services, catering, and related offerings
• "Content" means all text, images, videos, audio, software, and other materials on our platform
• "Website" refers to imos-pizzas.click and associated domains
• "Order" means any request for food items, beverages, or services placed through our platform
• "Delivery Zone" refers to geographical areas where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for the following permitted purposes:

• Personal, non-commercial use for ordering food and related services
• Browsing our menu and restaurant information
• Creating an account to facilitate future orders
• Contacting customer service for order-related inquiries
• Participating in promotional offers and loyalty programs

3.2 Prohibited Use

You agree not to engage in any of the following prohibited activities:

• Using our Services for any illegal activities or purposes
• Attempting to gain unauthorized access to our systems or user accounts
• Distributing malware, viruses, or other harmful software
• Engaging in fraudulent activities or providing false payment information
• Violating intellectual property rights of Imos Pizza or third parties
• Sending spam, unsolicited communications, or commercial messages
• Providing false, misleading, or inaccurate information
• Interfering with the proper functioning of our systems or services
• Attempting to reverse engineer, decompile, or extract source code
• Using automated systems or bots to access our Services
• Reselling or redistributing our products or services without authorization
• Harassing, threatening, or abusing our staff or other users

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you must create an account by providing accurate and complete information including your name, email address, phone number, and delivery address. You agree to keep this information current and accurate.

4.2 Account Security

You are responsible for maintaining the security of your account credentials. You must choose a strong password and not share your login information with others. We recommend enabling two-factor authentication when available.

4.3 One Account Per Person

Each individual may maintain only one account. Creating multiple accounts to circumvent restrictions or take advantage of promotions multiple times is prohibited and may result in account termination.

4.4 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose risks to our business or other users. You may delete your account at any time by contacting customer service.

5. Products and Services

5.1 Food Safety and Quality

We are committed to maintaining the highest standards of food safety and hygiene in accordance with local health department regulations and industry best practices. All food preparation follows established protocols for cleanliness, temperature control, and safe handling procedures.

5.2 Allergen Information and Disclaimers

While we provide allergen information for our menu items, we cannot guarantee that any item is completely free from allergens due to potential cross-contamination in our kitchen. Customers with food allergies should exercise caution and inform us of any allergies when placing orders. We are not liable for allergic reactions resulting from consuming our products.

5.3 Product Descriptions and Pricing

We strive to provide accurate descriptions, images, and pricing for all menu items. However, we reserve the right to correct errors and update information without prior notice. Prices may vary based on location, delivery fees, taxes, and promotional offers.

5.4 Order Acceptance and Cancellation

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders for any reason, including but not limited to product unavailability, pricing errors, suspected fraud, or delivery zone restrictions. Order modifications or cancellations must be made within 5 minutes of placement, after which orders enter preparation and cannot be changed.

5.5 Delivery Terms and Timing

Delivery services are available within our designated delivery zones during operating hours. Estimated delivery times are approximate and may vary based on weather conditions, order volume, traffic, and other factors beyond our control. We are not liable for delays in delivery.

5.6 Minimum Order Requirements

Delivery orders must meet minimum order value requirements, which may vary by location and time of day. These requirements will be clearly displayed during the ordering process.

5.7 Temperature-Sensitive Item Handling

We take special care in handling temperature-sensitive items to maintain food safety and quality. Hot items are kept warm during transport, and cold items are properly refrigerated. However, we recommend consuming delivered food promptly upon receipt.

5.8 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as indicated on our platform. You authorize us to charge the payment method provided for the full order amount including taxes, delivery fees, and tips.

6. Intellectual Property

6.1 Our Ownership

All content on our Website and Services, including but not limited to text, graphics, logos, images, videos, software, and design elements, is owned by Imos Pizza or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not permit you to copy, modify, distribute, or create derivative works from our content.

6.3 User Content License

By submitting content to our platform (such as reviews, photos, or comments), you grant us a worldwide, royalty-free license to use, display, and distribute such content in connection with our business operations and marketing efforts.

6.4 Copyright Infringement Reporting

If you believe any content on our platform infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Responsibility for Your Content

You are solely responsible for any content you submit, including reviews, ratings, comments, and images. You represent that you have all necessary rights to submit such content and that it does not violate any third-party rights.

7.2 Prohibited Content

User content must not contain:

• Illegal, harmful, or offensive material
• False or misleading information
• Spam or commercial solicitations
• Personal information of others without consent
• Content that violates intellectual property rights
• Discriminatory or hateful language

7.3 Content Removal

We reserve the right to remove any user content that violates these Terms or is otherwise objectionable, without prior notice. We do not pre-screen user content but may monitor it for compliance.

8. Disclaimers

8.1 Service Availability

Our Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted, secure, or error-free operation of our Services.

8.2 Food Quality and Safety

While we maintain high standards for food quality and safety, we cannot guarantee that our products will meet your expectations or dietary requirements. Food appearance may vary from images displayed on our platform.

8.3 Third-Party Content

We may display content from third parties, including delivery partners and payment processors. We do not endorse or guarantee the accuracy of such third-party content.

8.4 Professional Advice

Nothing on our platform constitutes professional dietary, nutritional, or medical advice. Consult with appropriate professionals regarding dietary restrictions or health concerns.

9. Limitation of Liability

9.1 Maximum Liability

To the fullest extent permitted by law, our total liability to you for any claims arising from your use of our Services shall not exceed the amount you paid for the specific order or service giving rise to the claim, or $100, whichever is less.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

9.3 Essential Purpose

If any limited remedy fails of its essential purpose, you agree that our liability shall not exceed the limitations set forth in this section.

10. Indemnification

You agree to indemnify, defend, and hold harmless Imos Pizza, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Content you submit to our platform
• Your fraudulent or illegal activities

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the content, privacy practices, or terms of service of such third parties. Your use of third-party services is at your own risk and subject to their respective terms and conditions.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without notice, for any reason, including breach of these Terms, fraudulent activity, or other conduct that may harm our business or other users.

12.2 Termination by User

You may terminate your account at any time by contacting our customer service team. Termination does not relieve you of obligations incurred prior to termination.

12.3 Effect of Termination

Upon termination, your right to use our Services ceases immediately. Provisions regarding limitation of liability, indemnification, and dispute resolution shall survive termination.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms are governed by the laws of the State of Texas and applicable federal law, without regard to conflict of law principles.

13.2 Dispute Resolution

Before pursuing formal legal action, you agree to first contact us at [email protected] to attempt to resolve any dispute informally. We will work in good faith to address your concerns.

13.3 Jurisdiction and Venue

Any legal disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts located in Travis County, Texas.

13.4 Class Action Waiver

To the extent permitted by law, you agree to resolve disputes individually and waive any right to participate in class action lawsuits or collective proceedings.

14. Changes to Terms

We reserve the right to update these Terms at any time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our Website
• In-app notifications

Your continued use of our Services after the effective date of revised Terms constitutes acceptance of the changes. We encourage you to review these Terms periodically.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and Imos Pizza regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remainder of the Terms shall remain in full force and effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by our authorized representative.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or technical failures.

15.6 Headings

The headings in these Terms are for convenience only and do not affect their interpretation or enforcement.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us using the following information:

For order-specific issues, please include your order number and contact information. For urgent matters requiring immediate attention, please call our customer service line during business hours.

Last Updated: January 1, 2026